“We deployed Star’s Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”
Incident Management
Incident Management & Whistleblowing Solutions
Empower your employees to report misconduct securely and anonymously without fear of retaliation. A comprehensive Incident Management solution will help protect your company’s reputation, assets, and employees while ensuring the collection, management, and resolution of incidents are handled with speed and efficiency.
COMPREHENSIVE CASE MANAGEMENT
Exceed Compliance Standards
Encourage a strong ethical culture by implementing a solution that enables swift resolution before situations can escalate beyond company walls.
- Establish a consistent process for creating, tracking, and evidencing cases
- Categorize allegations and route them to the appropriate stakeholders for further review
- Provide employees multiple ways to report concerns, including in-app form submissions, email, and the phone hotline—which offers both live agent assistance or automated intake via IVR (Interactive Voice Response)
- Ensure employees feel heard and valued by providing timely updates with automated employee communications
- Benchmark your business against industry peers and establish KPIs your organization can work towards
Incident Management Solutions
Provide employees with multiple methods for reporting concerns while streamlining incident collection, management, and resolution.
Support 65+ languages for ease of reporting, no matter where employees reside.
- Configure your incident form to capture the information most important to your organization using our questionnaire library
- User friendly, anonymous communication channels, including a digital call center for further anonymity
- Flexible design allows employees to report concerns from a desktop or mobile device
- Robust translation capabilities in over 65 languages ensures incident details are relayed accurately, and without delay
Streamline & Simplify
Reporting & Analysis
Our case management software can generate a wide range of standard and ad hoc reports by allegation type, location, case status, and more—including custom fields. Format data into lists, trend analyses, or benchmark reports and export for further analysis.
Trusted by firms around the world
Global Deployment & Support
Translation Services
To ensure your employees feel comfortable and valued when reporting a concern, Star provides translation capabilities in 65+ languages, supporting in-app form submissions, email, and the phone hotline.
Worldwide Compliance
With clients in six continents and 80+ countries, we know a thing or two about ensuring your company stays in compliance with local laws and regulations.
#1 Support Team
Our support staff is here to serve you 24/5, answering questions and troubleshooting issues when they arise.
Star Security
Our Incident Management tool is designed to exceed NIST standards, leveraging the most advanced concepts in monitoring, intrusion detection, and data privacy, including FERPA.
Translation Capabilities
Our case management software uses AI to provide seamless, in-app translation to 65+ languages, ensuring precise communication and thorough understanding of every concern.
International
Deployed in 80+ countries across six continents, Incident Management provides a fast and reliable solution for multinational organizations.
Ease of Use
A clean, intuitive design lets even a novice user master the Incident Management tool in a short amount of time, guided by client-specific help text and a natural workflow.
Global
Embedded in Microsoft Azure Data Centers, the STAR Platform provides unmatched reliability and global deployment supports in-country data storage requirements.
Analytics
Gain perspective through industry-specific benchmarking and data filter options, while focusing on hot spots and measuring the result of remediations to negative trends.
Featured Resource
Major US Airline Implements Whistleblowing and Incident Management Solution
Find out how this airline was able to utilize Star’s Incident and Policy Management (IPM) solution to significantly reduce employee compliance risk as it prepared for future growth.
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