“We deployed Star’s Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”
Incident Management
Navigate complex ethics and compliance issues with call centers
For industries like factories and transportation where employees might not have computer access, or for companies that want to provide a web form alternative, Star offers two call center options: live agent call centers and a Digital Call Center employing IVR (Interactive Voice Response).
STICKING WITH TRADITION
Live Agent Call Centers
Call centers have remained largely unchanged for fifty years yet continue to play a crucial role in bolstering ethics and compliance initiatives. Why? Because they are effective! Operating as a secure haven separate from HR departments and coworkers, call centers allow employees to interact with a human presence. This added layer of anonymity often provides individuals with the confidence to share details about situations they might otherwise be hesitant to disclose.
Strategically positioned in Canada, the United Kingdom, and the United Arab Emirates, call center agents are equipped with Star’s Incident Management solution.
This ensures a smooth submission process, treating all cases with the same level of consistency and urgency as if submitted directly through the online form by the employee. To better serve global organizations and enable employees to express concerns in their preferred language, Star’s call centers offer translators and interpreters. These language services facilitate accurate information capture, ensuring effective communication regardless of linguistic differences.
Thinking Outside the box
Digital Call Centers
This ensures a smooth submission process, treating all cases with the same level of consistency and urgency as if submitted directly through the online form by the employee.
To better serve global organizations and enable employees to express concerns in their preferred language, Star’s call centers offer translators and interpreters. These language services facilitate accurate information capture, ensuring effective communication regardless of linguistic differences.
Incident Management Solutions
Provide employees with multiple methods for reporting concerns while streamlining incident collection, management, and resolution.
Support 65+ languages for ease of reporting, no matter where employees reside.
CALLER-FIRST APPROACH
Digital Call Centers Do it Better
Star’s Digital Call Center is designed to provide a completely anonymous experience users feel comfortable leveraging to air their concerns, in their natural language:
- Supports an unbiased and consistent process for every call
- Eliminates all hold time, decreasing abandonment rates
- Provides 24x7x365 availability; no vacations or sick days
- Incurs a fraction of the cost of a traditional call center approach
- Available in nearly 40 Microsoft Azure Cloud Computing Data Centers worldwide
Trusted by firms around the world
High Accuracy
Streamline your call center processes and avoid miscommunication or misinterpretation.
Support over 65 Languages
Callers can report their concerns in their preferred language. Digital Call Center reports are instantly translated with natural language processing.
Case Management
Leverage Star’s Incident Management solution to convert calls into cases and maintain consistency from investigation through resolution.
Worldwide Communication
Serve global callers while preserving their anonymity and maintaining best-in-class security standards.
No Delays
Say goodbye to high abandonment rates and long wait times with our Digital Call Center.
Fast Onboarding
Our Digital Call Center requires minimal lift to set up, which means you can be up and running in days, not months.
Featured Resource
Major US Airline Implements Whistleblowing and Incident Management Solution
Find out how this airline was able to utilize Star’s Incident and Policy Management (IPM) solution to significantly reduce employee compliance risk as it prepared for future growth.
Related Posts
-
Residential Supervisory Locations (RSLs) and Remote Branch Office Exams: Leveraging StarCompliance to Comply with New FINRA Rule
FINRA’s Residential Supervisory Location (RSL) rule allows firms to designate an associated person’s private residence as a non-branch location where certain supervisory activities are…
-
Compliance Training: What It Is, Why It Matters, and Its Benefits
In an increasingly regulated business environment, compliance training is essential for ensuring that employees understand how to avoid professional and legal risk.
-
The TLC of Client Partnerships
StarCompliance’s Approach to Client Governance In the highly competitive, ever-evolving world of employee compliance technology, maintaining strong client relationships isn’t just a priority—it’s a…
