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STAR SUPPORT

StarCompliance is dedicated to providing the highest standards of personalized service and support. From initial planning and implementation, through configuration, migration, deployment, education, and ongoing support – we are at your service.
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The Star Difference

Trusted Reputation
Trusted Reputation
Over 20 years of experience. Trusted by an international blue-chip client base
Innovation
Innovation
Software roadmaps are driven heavily by client feedback and needs, with four releases per year.
Configurability
Configurability
Flexible, configurable, and intuitive to support the unique needs of your organization.
Client Support
Client Support
A 99% client-retention rate supported by a dedicated team of compliance experts available 24/5.

Providing you with a smooth implementation and migration experience is our top priority.

We leverage a robust project management tool that gives you complete access and transparency into the lifecycle of your project. With a 99% implementation success-rate, Star provides you the real-time insight into the progress of your implementation, so you can remain confident and stress-free as we work diligently to meet your go-live date.
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Trusted By

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Empowering Users with Education

Get the most out of your compliance platform with easy access to user manuals, instructional videos, quick guides and more.

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Client Support on Your Schedule 

 In addition to STAR University, we have client support teams based in the US and the UK to provide you with the ongoing support you need wherever you are. Our 24/5 support services include:

  • Document configuration
  • Help with creating and distributing reports and documents
  • Post-implementation configuration changes
  • Creating new rules and workflows as your needs change
  • Annual and quarterly certification assistance

 

Increase adoption and reduce tech related questions 

With only so many hours in a day, setting time aside to learn a new software can seem impossible. Star's In-App Tools, Tricks & Tips helps your team get up to speed fast with the instant access they need to master new, complex, or even the most advanced areas of your STAR Platform. 

Tips & Tricks

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See what Star's future-ready platform offers you

Reduce risk, gain efficiencies, and drive employee adoption with a scalable platform that is easy to use for both end users and administrators alike.
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Technology Teams

TALK TO THE EXPERTS

Schedule a personalized demo with a Star professional to see what the STAR platform can do for you

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02

SEC Charges Investment Bank and Former ECM Syndicate Banker with “Bought Deal” Fraud

02 May, 2024

On January 12, 2024, the Securities and Exchange Commission (“SEC”) charged Morgan Stanley (the “Investment Bank”) and the former head of its equity syndicate desk, Pawan Passi, with a multi-year fraud involving the disclosure of confidential information about bought deals (also known as and referred to as “block trades” and described below).

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24

The Pitfalls of Self-Hosting

24 Apr, 2024

Going it alone or partnering with an expert

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16

Shadow Trading Confirmed!!! Are You Ready???

16 Apr, 2024

On Friday, April 5, 2024, a San Francisco jury found Matthew Panuwat guilty of insider trading.1 Why is this case important? Because it is the U.S. Securities and Exchange Commission’s (“SEC”) first successful so-called “Shadow Trading” conviction and now joins the Classical, Misappropriation and Tipper/Tippee Theories of insider trading.

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